Shipping Delivery Policy

Please review the following information carefully to ensure a smooth and satisfactory shopping experience. Our Shipping Policy outlines the details of our shipping process, including order processing times, shipping rates, delivery options, and other relevant information

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Order Processing:

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1. Order Confirmation:

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• Upon successful completion of your order, you will receive an order confirmation email detailing your purchase, shipping address, and order number.

• Please review the order confirmation promptly to ensure accuracy. If you notice any discrepancies, contact our Customer Support team immediately.

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2. Order Process Time:

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• Our team works diligently to process and fulfill orders promptly.

• Standard order processing time is 1 business day. During peak seasons or promotional events, processing times may be slightly extended. Any such delays will be communicated to customers.

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3. Order Status Updates:

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• You will receive email notifications at key stages of your order, including when it is processed, shipped, and delivered.

• Log in to your account to track your order status in real-time.

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Shipping Options:

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1. Shipping Carriers:

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• We partner with reputable shipping carriers to ensure reliable and efficient delivery.

• Our primary carriers include Fastway, The Courier Guy, & and E.P.X Courier Services.

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2. Shipping Rates:

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• Shipping rates are calculated based on the weight of the items in your order and the shipping destination.

• Shipping costs will be displayed at checkout before you complete your purchase.

 

• - Free shipping on items over R2000.00 

• - Standard shipping rate of R250 nationwide 

• - 2-3 working days shipping to major South African Metros 

• - 3-5 working days shipping to rural areas 

- Local delivery pickup is available at our office in Vanderbijlapark, Gauteng 
- We use The Courier Guy & Fastway couriers to ship our products 
- All our products ship, packed and set from our office in Vanderbijlapark

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3. Free Shipping:

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• Enjoy free standard shipping on orders over R2000 amount within South Africa all provinces.

• Free shipping eligibility is automatically calculated at checkout.

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Order Tracking:

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1. Tracking Information:

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• Once your order is shipped, you will receive a shipping confirmation email with a tracking number

• Use the provided tracking number to monitor the progress of your shipment through our website or the carrier's tracking portal.

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2. Tracking Support:

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• If you encounter any issues with tracking your order, please contact our Customer Support team for assistance.

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Returns and Lost Packages:

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1. Returns:

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• Please refer to our Returns Policy for information on returning items.

• If you refuse delivery of a package, the cost of return shipping will be deducted from your refund.

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2. Lost Packages:

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• In the rare event that a package is lost in transit, please contact our Customer Support team.

• We will work with the shipping carrier to initiate an investigation and determine the appropriate resolution

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Contact Information 

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If you have any questions or concerns regarding our Shipping Policy, please contact our Customer Support team at support@tillsense.com or +27 60 888 4041. We are here to assist you and ensure a positive shopping experience with TillSense.

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Thank you for choosing TillSense Computing. We appreciate your business!